What is a "simultaneous peak connection"?

A simultaneous peak connection is equivalent to one mobile device, browser tab, or server app connected to deepstreamHub.

This limit isn't the same as the total number of users of your app, because your users don't all connect at once. We encourage you to monitor your peak websocket connections and upgrade your plan if needed.

If you need more than 100,000 simultaneous connections, contact deepstreamHub support.

What happens if I get close to my plan's limits?

You will be sent a first email when you are within 15% of your limits and a second email within 5% of your plan's limits.

What happens if I exceed my plan's limits?

The API will cease to authorise additional connections or messages.

Where can I track my usage?

The dashboard gives you a comprehensive view of your current and historical usage and allows you to drill down into the various other analytical aspects.

Can I upgrade, downgrade, and cancel any time?

Of course. All you need to do is log in and re-adjust your plan directly from your account panel.

What happens to my data?

Openness, transparency and user data ownership are core principles of deepstreamHub. You have the ability to export your data at any point via the dashboard or http API. Even if you decide to cancel your plan your data remains available.

How far does the free tier get me?

The free tier is designed for you to comfortably develop your application but also to allow the testing of deepstreamHub. Once your business scales and goes into production, you might want to look into the higher tiers.

Do you offer Service Level Agreements?

We have SLAs for enterprise customers. Contact us for more information.

Do you provide discounts for students, NGOs or charities?

Yes. We review each request on a case-by-case basis. Contact us and let us know about your project.

What payment methods are accepted?

All common Credit Cards and bank transfers.

Is my payment data secure?

Yes, we utilize Stripe to ensure the security of your information in every regard.